Returns & Exchanges

At Palmyra Orders, we take pride in the quality of our food products; however, due to the perishable nature of our items, we only accept returns or provide refunds for damaged or incorrect orders within 24 hours of delivery. Please ensure all items are inspected immediately upon arrival to maintain the integrity of our safety standards.

Return Process

• 1.
  Report the Issue

  Contact our customer support team within 24 hours of receiving your delivery, providing your order number and clear photographic evidence of any damage or discrepancy.

• 2.
  Verification Process

  Our quality assurance team will review your claim and the attached photos to verify the condition of the goods against our strict food safety guidelines.

• 3.
  Return Authorization

  If a physical return is required, we will provide a prepaid shipping label or schedule a local courier pickup for the unopened and original-packaged items.

• 4.
  Refund or Replacement

  Once your claim is approved, we will either issue a full refund to your original payment method or dispatch a fresh replacement order at no additional cost.